Ten Minute Mentor Help

Contact Information
Viewing Ten-Minute Mentor Presentations
Written Materials
Troubleshooting

Contact Information
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If you have questions, comments, or suggestions about Ten-Minute Mentor, please use our "Contact Us" page to receive the quickest response. If, however, you wish to leave a voice mail message, please call (800) 204-2222, ext. 1749 (in Austin, (512) 427-1463, ext. 1749). Please note that you are having problems with the Ten Minute Mentor classes.

Mailing Address: TexasBarCLE, P.O. Box 12487, Austin, Texas 78711-2487
Fax: (512) 463-1418
.

Viewing Ten-Minute Mentor Presentations
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To view a Ten-Minute Mentor presentation you need:
  • You only need a standard web browser (Chrome, Firefox, Safari, Microsoft Edge, etc.), Adobe Acrobat Reader (to view materials). The newest versions of these browsers are recommended to minimize problems.

Written Materials
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If there are any written materials that go with the presentation, Adobe Acrobat Reader is the free software that lets you view and print them. All written materials (if any are present) are formatted as PDF files. PDF stands for Portable Document Format. The advantage of PDF files is that they can be read and printed on all major computer platforms. PDF files also have their own search engine, and each page appears exactly as it did in the original printed material. PDF files, however, are not word processing documents. Although you can copy and paste text from a PDF file into a word processing document, most of the formatting will be lost. We recommend printing the materials prior to starting the presentation to avoid pauses in the Internet video.

Download the free Adobe Reader.

Please remember that you must both download AND install the software on your computer. Downloading the software does not necessarily install the program automatically for you.


Troubleshooting
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Supported Browsers
Ten Minute Mentor classes function with most major internet browsers (Internet Explorer, FireFox, Safari, Flock, Opera, etc.). If you have trouble with a particular browser, you may want to try a different one to minimize troubleshooting problems. To find out what browser version you are using, open your browser and check in the Help menu of the software's menu bar (the strip at the top where it says File Edit View…Help). The last option in the Help menu usually says About (and then the name of the software). This is where your version number is listed. Please make note of the version number and then go to the software manufacturer's site to see if you need to download the latest version. Most browsers have an option to upgrade from this menu as well.
The ten minute mentors are intended to allow a viewer to navigate the audio & video as desired. However, each browser's controls are different, and not all controls function as intended, as they are potentially limited by the player. The player will allow you to start your class from where you previously left off. However, if you would like to advance your class you may do so by dragging the scrub bar below the video screen to your desired playback point. For minimum trouble and maximum control options, use Chrome for Windows systems, and Safari for Macintosh. You may advance your class in your browser by dragging the scrub bar below the video screen to your desired playback point. Please allow for some delay due to the media needing to buffer (catch up).

Contact Us